Last Updated: [7-6-2025]
At E-VapeHub, we accept Cash on Delivery (COD) only and want to ensure a smooth return process if you’re not satisfied. You can request a return or refund within 7 days under the following conditions.
1. Eligibility for Returns & Refunds (COD Orders Only)
✅ Accepted Conditions:
- Product is unused, unopened, and in original packaging.
- Return request is made within 7 days of delivery.
- Wrong or defective item received (proof required).
❌ Non-Returnable Items:
- E-liquids (hygiene reasons).
- Opened/disposable vapes.
- Used or tampered products (unless defective).
2. How to Initiate a Return?
- Contact Us Within 7 Days:
- 📧 Email: contact@e-vapehub.com
- 📞 WhatsApp/Call: +92 300 1510009
- Provide: Order Number, Product Name, Reason for Return.
- Approval & Return Process:
- If eligible, we’ll verify and provide return instructions.
- No refund will be processed until we receive and inspect the product.
- Return shipping cost is customer’s responsibility (unless it’s our mistake).
3. Refund Process (COD Orders Only)
- Since payment was made in cash, refunds will be issued via:
- Bank Transfer (Provide bank details)
- EasyPaisa/JazzCash (If preferred)
- Refund processing time: 3-5 business days after return approval.
4. Damaged or Wrong Item Received?
- Report within 48 hours with clear photos/video proof.
- We’ll arrange a free replacement or full refund.
5. Order Cancellation (Before Delivery)
- Call/WhatsApp us immediately if you wish to cancel before dispatch.
- Once shipped, cancellation is not possible—you’ll need to follow the return process.
Need Help?
📞 Call/WhatsApp: +92 300 1510009
📧 Email: contact@e-vapehub.com
🌐 Website: www.e-vapehub.com
